Refund Policy

Scope

This policy applies to supported paid orders tied to products we publish under the Hyper Garden brand when those orders are processed through Paddle.

If your checkout, invoice, or receipt shows a more specific seller identity, that transaction-specific information controls for the order.

How refund requests should start

If your order was processed through Paddle, start with the Paddle order-support path linked from your receipt or order confirmation when possible. For product-specific help, use the relevant product support channel.

General refund baseline

• Duplicate or erroneous charges are generally eligible for correction or refund.
• Technical delivery failures or inability to access the purchased service may be eligible for refund review.
• Unless a product page or checkout states otherwise, first-time paid orders qualify for a full refund within 14 days of the initial charge.

What is generally not refundable

• Renewal periods that have already started and remained accessible.
• Consumed usage, delivered credits, or work already performed, except where required by law.
• Requests that conflict with product-specific terms clearly shown at checkout.

Current product notes

• Loan Intelligence: this policy applies unless a more specific checkout or plan term is shown at purchase time.
• SEO Report: not currently available for paid orders. Its launch terms will be shown when paid ordering begins.

Final decision path

Approved refunds are returned to the original payment method according to Paddle’s processing rules and timelines. Where a product-specific term, checkout term, or applicable law requires different treatment, that more specific rule controls.